In the modern era, Information and communication technology has become one of the basic requirements. The Use of Information Technology is essential to perform the tasks of our daily life. Information technology enabled servicesare providing a wide range of services from supporting the industry to transforming them.
IT-enabled services are web-enabled services that cover the entire range of operations by using information technology for improving the efficiency of an organization. IT-enabled services help in improving the quality of services. IT-enabled services provide value addition in the form of- Customer Relationship Management Solutions Improved Database and outlook.
The Composition of IT and IT-enabled services is quite difficult. Terms like IT, IT-enabled Service, IT Services, IT BPO are used interchangeably. The term IT (Information Technology) constitutes Hardware, software, communication technology, and related services.